How We Do, What We Do

Synergy has created a comprehensive list of important digital marketing services. When we start working together we evaluate what marketing services will benefit you the most. Then we do the maximum amount of work each month for the package you choose. Our website maintenance is done though our system which provides us with real-time status data and the ability to manage it quickly. We have security and up-time monitoring to alert us of any issues and address them quickly. All of this is reported to you through your own customized dashboard. Our customer service provides you with 24/7 ticketing support, phone & text support and email support.

Our pricing is simple, we have a package for $249 a month, a package for $399 a month and a custom package for clients who need more or less. We charge a reasonable set-up fee to cover our initial time and costs. We have no monthly or annual contracts, you can scale up or down at any time and we can even change the services we provide from month to month.

Digital marketing can expose you to the same amount of people as traditional marketing for 1/20 of the cost. So let us take care of your local marketing, social media, blog, content management, free & paid advertising, website, maintenance, security and so much more. We are a professional marketing agency that focuses on small to medium size businesses like yours.

Words That Work Marketing Magic

In Dale Carnegie’s all-time, best-selling book, “How To Win Friends And Influence People”, the second chapter, The Big Secret of Dealing With People, sums up this seemingly secret but simple principle: Show appreciation in the most honest and sincere way.

As Carnegie puts it, there’s one sure fire method to drive people to do something which is by enticing the target people to want to do it. How does one drive customers to promote your business and refer other consumers to you? By presenting them with the ultimate craving of human beings: appreciation in an honest and sincere manner.

A Couple Words of Magic

The grand secret of successful customer service isn’t actually a secret; just a principle that is neglected. Constantly and personally saying “thank you” with sincerity is all it is. Customers desire to feel of importance, so this gesture is a magical face-to-face (or telephone) marketing technique.

This is a genuine act of kindness, but one must cultivate that honest kindness and sincerity when saying it. Simply doing it for the sake of flattery or appeasement can easily be sensed by a customer. Sincerity is imperative. In the words of Ralph Waldo Emerson, “You can never say anything but what you are.”

“Thank You” Derives Relationships and Referrals

Referrals are never guaranteed no matter how delighted the customer seemed with your business, which is unnerving. Even though they cannot be controlled, they can certainly be influenced.

Of course, the primary objective is to provide the customer with the product and service that is most valuable. But beyond that, the most effective way to make a huge difference is to display a deep interest in the customer during and after conducting business.

The satisfaction of your service/product will vary between different customers no matter what. But besides that, sincerely saying “thank you” will satisfy every customer’s desire to feel valued. This small, but impactful gesture could be the vital factor in a continued relationship with those customers and the referring of others to your business.

Thankful Mail/E-mail

If direct mail or email is a method of thankful correspondence that you don’t currently employ within your business, it would be wise to consider it. If you do use direct mail or e-mail but don’t send any mail showing gratitude it would be very wise to ensue with that type of correspondence immediately.

A personal letter or email of gratitude sent to customers is intensely effective in that it’s targeted (you know who they are, and vice-versa). A positive response to this gesture is what will take place every time.

On top of that, postage mail would be received as a pleasant surprise. In seeing an envelope from you, the customer may think, “oh, this looks like a bill or something requiring me signature or reviewing”. But then they realize that you’re simply reaching out to let them know that you appreciate them and that they’re important to you.

With every chance you get, send “thank you” mail to customers. But definitely DO NOT accompany a bill or other business-related correspondence with “thank you” mail. Keep those separate.

“Thank You” Mail Techniques

The intention in sending “thank you” mail is simple, but composing one can be a delicate task. The following are nine tips towards success in this task:

  1. Don’t make it too long
    1. Keep it to a maximum of 6 lines.
  2. Sincerity is key
    1. This is the most imperative aspect. Writing can sometimes come off as awkward, even with sincere intention. So be careful here.
  3. Begin with personal appreciation
    1. Ex. “Dear Mr. Rogers (or, if appropriate, use first name), Our sincerest thanks …”
  4. Set the right tone
    1. Make it a balance between a friendly and professional.
  5. Bring to focus the positive
    1. Remind them of the good relationship that was created.
  6. Show willingness to give more help
    1. Ex. “If there is any way I can be of further service …
  7. Finish with reinforced appreciation
    1. You can never thank them enough.
  8. Use an appropriate closing
    1. Ex. “Sincerely”, “Best regards”
  9. Keep your motive pure
    1. Don’t get away from being fully sincere in your thankfulness

Remember: Solid relationships with customers are constructed by giving sincere thanks. Using the magical words “thank you” repeatedly and honestly will increase returning customers the amount of referrals.

Do you have a business card that people want to keep?

Why do you need a good business card? What are the benefits and how should you do it?

7 Tips to Starting a Successful Small Business

Getting your small business off the ground is a challenge to say the least. Here are some good tips which will prepare you for running a successful small business.

Set Goals

This is where it all begins – the foundation for a successful business. Know exactly what direction you are heading. What will the business ‘look’ like in the future? How will you know when your business is a success? When you wake up in the morning, do you know what actions you have to take to get you on the road to success? We have found that having a plan really works. Go beyond just writing down your goals, identify what steps you need to take to achieve them.

Take Action Everyday

The difference between successful businesses and failures comes down to the actions you take. Successful people do the things they do, not because they like doing them… They do it because they like the results. Failures are the people who know what they have to do but never do it. Successful small business owners take action on their ideas. Let go of the fear of failure and allow yourself to grow and learn.

Seek Guidance

There is a saying that guidance is the breakfast of champions. During the early days you must continually seek guidance in all aspects of your business. What works? What doesn’t work? What needs changing slightly? Speak to customers, suppliers, your bank manager, your accountant – anyone who can provide you with a fresh perspective. Most areas have business development centers that offer free help and advice. Don’t be afraid to ask for help.

Find Out What You Don’t Know

You can’t expect to know everything about running your business. Take a look at your strengths and weaknesses. Once you have identified where you need improvement seek out courses, books and advice, which will get you on track. Keep the passion alive by always learning.

Stay Focused

Don’t let anyone distract you from achieving your goals. At the start of every day get yourself into the mindset that you will just do tasks which will get you closer to your goal – nothing else really matters. We love Stephen Coveys book ~The 7 Habits of Highly Successful People. Its a great read for staying focused and in the right mindset.

Take some Risks!

You won’t achieve anything if you’re not prepared to hop over the edge a few times! We’re not talking about dangerous risks which will put your business in jeopardy; just risks which are planned and thought out, yet at the same time test the edge!

Stay Positive

Yes, the oldest cliché in the book, but very true. Try to see the positive in everything. If something has gone bad train yourself to ask, “What good has come out of this?” An understanding that in every problem there is potential for good. Remember it easy to feel successful when you rich, helpful and care-free, learn to be positive and reward your efforts in the small things too.